The Four Most Common Courier Delivery Errors
Finding a reliable Brisbane courier is difficult as many companies always make the same mistakes. You’re left waiting ages for the delivery, or your goods don’t arrive in one piece. It’s beyond frustrating – which is why Sub60 bucks the trend by avoiding all of the common courier mistakes out there.
How do we do this? Let’s start by explaining some of the most prominent errors courier companies are guilty of:
1. Late Deliveries
Is there anything worse than expecting a delivery at x o’clock, only for it to arrive many hours later? Or, even worse, it doesn’t turn up until the next day. Too many couriers are guilty of this, and we believe it’s down to a combination of poor route planning and inefficient management.
Sub60 prevents this issue by using software to optimise our driving routes, ensuring your goods always arrive on time. We also use efficient management systems to help load packages better while ensuring we’re always adequately staffed and aren’t hit with a lack of drivers, which often causes delays.
2. Damaged Goods
Receiving damaged items is the worst-case scenario for most people. Lots of couriers don’t package or secure their goods as well as they should, which is why damages occur. Sub60 takes a proactive approach to this with additional protective materials in our vans. We also ensure all packages are tightly packed into the van so there’s no room for them to slide around.
The most fragile items will be tied down to further prevent them from moving and bashing against the sides. These are simple solutions, yet too many courier companies neglect them. This, combined with safe driving from our delivery experts, means your goods will never turn up damaged.
3. Poor Tracking
It’s 2024, and there’s no excuse for poor tracking options from courier companies. You want to see where your package is, how long you have until it arrives and so on. Not being able to track a package is annoying as it puts your day on hold.
That’s why Sub60 uses real-time tracking software powered by GPS satellites to monitor the location of our delivery drivers. You can see where your package is, how far away the driver is, and the expected delivery time. It gives you peace of mind, as well as letting you plan your day around the delivery. You can also view traffic conditions and cameras along your parcel’s route.
4. Terrible Communication
Both poor tracking and late deliveries are often caused by an overlying problem: terrible communication. You don’t want to use a courier service that doesn’t communicate with you at every opportunity. At Sub60, we constantly remain in communication with clients to keep them updated with their delivery.
This could mean notifying you when the delivery is out or updating you with predicted delivery times based on traffic and other factors. Moreover, you can always contact us and ask questions about your delivery – or provide extra information, like a code to enter your apartment complex or where to leave your package if you’re not in.
Communication is the foundation of what makes a courier company good or bad. Never trust a company that doesn’t contact you or make it easy for you to get in touch. Excellent communication proves a courier is trustworthy, so your goods are in very safe hands.